Return and Refund Policy
At Swastik Books Store, we strive to ensure your complete satisfaction with every purchase—whether it’s a printed book delivered to your doorstep or a digital eBook downloaded instantly. Please review our Return and Refund Policy below to understand your rights and obligations.
Returns & Refunds for Printed Books
We accept returns and issue refunds for printed books under the following conditions:
Eligible Return Reasons:
The book arrived damaged, defective, or incomplete
You received the wrong title or edition
The book is missing pages or has printing errors
Return Conditions:
Return requests must be made within 7 days of delivery
The item must be in its original condition (unused, with original packaging, if applicable)
Proof of purchase (order ID, invoice) is required
You may be asked to share photos or videos of the damaged or incorrect product
Return Process:
Contact our support team at contactus@swastikbooks.store with your order details and reason for return.
Our team will verify the issue and provide return instructions.
After we receive and inspect the returned item, we will process your refund or replacement within 5–7 business days.
Non-Returnable Items:
Books returned after 7 days of delivery
Books damaged due to customer mishandling
Sale or clearance items, unless damaged
Refunds for Digital Products
Due to the nature of digital content, we generally do not offer refunds for Digital products once the download or access link has been provided.
Exceptions:
Refunds for eBooks may be considered in the following cases:
You were charged multiple times for the Digital Products
The eBook cannot be accessed or downloaded due to technical issues (after verified troubleshooting)
The file is corrupted or incomplete, and a working version cannot be provided
To request a refund for a digital purchase, please contact our support team within 3 days of purchase and include:
Your order number
The issue you’re experiencing
Any error messages or screenshots
Refunds (if approved) will be processed within 5 business days.
How Refunds Are Issued
Approved refunds will be credited to your original payment method (credit/debit card, UPI, wallet, etc.). Refund timelines may vary depending on your payment provider.
Contact Us
For any questions or to request a return or refund, reach out to:
Swastik Books
📧 Email: contactus@swastikbooks.store
🌐 Website: https://swastikbooks.store/
